Executive-Customer Complaints Management
Job Description
Customer Complaints Management Executive Jobs in Chennai – Shriram Finance
Job at a glance
| Employer | Shriram Finance |
|---|---|
| Location | Chennai |
| Experience | 3+ years in customer complaints management |
| Qualification | Any graduate or post-graduate, minimum 50% aggregate |
| Age limit | Up to 30 years |
| Job type | Full time |
Job overview
Shriram Finance is hiring an Executive for Customer Complaints Management in Chennai. The role handles customer complaints from receipt to closure, coordinates with internal departments and keeps every case within the required turnaround time (TAT).
Complaint handling in a regulated lender is more than customer service. Each complaint has to be recorded, evaluated, investigated with the right teams and closed with a clear response, and the records feed internal and regulatory reporting. The listing asks for at least three years of experience in customer complaints management and good knowledge of finance and BFSI products.
Key responsibilities
- Handle customer complaints end to end
- Record and evaluate complaint submissions
- Coordinate with internal departments to bring the right inputs into reports
- Review complaint investigations and give feedback on them
- Maintain TAT and make sure complaints are processed on time
Eligibility and skills
Eligibility
- Any graduate or post-graduate, with a minimum aggregate of 50%
- 3+ years of experience in customer complaints management
- Age up to 30 years
- Based in or willing to work in Chennai
Skills
- Excellent communication and presentation skills
- Good knowledge of finance and BFSI products
- Working knowledge of MS Office
Complaints management jobs in Chennai
Chennai is a major base for banks, NBFCs and insurance operations, and complaint and grievance teams are a standard part of every regulated lender. People who know BFSI products and can close complaints within TAT are valued because good grievance handling protects both customers and the company’s regulatory standing. Related openings include the Junior Executive role at Shriram Finance, which covers customer service and loan processing.
How to prepare
- Bring examples of complex complaints you resolved and how you kept to TAT
- Be ready to explain how you document a complaint and its root cause
- Revise common NBFC products such as vehicle loans, gold loans and personal loans
- Show comfort with Excel trackers and written customer responses
Who this role suits
This role suits patient, organised people who like solving problems properly rather than quickly passing them on. You will often be the first person to understand why a customer is unhappy, so you need to listen carefully, gather facts from several teams and write clear responses. Candidates from bank or NBFC customer service, collections support or grievance desks will find the work familiar, and three years of complaints experience gives you the judgement to decide what needs escalation.
Frequently asked questions
How much experience is needed for this complaints management job in Chennai?
At least 3 years of experience in customer complaints management.
Is there an age limit?
Yes. The listing states the age should be up to 30 years.
What qualification is required?
Any graduate or post-graduate with a minimum aggregate of 50%.
How to apply
Log in as a candidate on iTroSys and apply through this listing, or see more roles on the Shriram Finance employer page.
