Job Description

ServiceNow Senior Administrator Jobs in India (Contract)

Role Overview

This contract role is for a highly skilled ServiceNow Sr. Administrator to manage and govern enterprise-wide ServiceNow platform operations, acting as lead platform administrator across ITSM, ITOM, ITAM, SPM, and related modules.

Key Responsibilities

• Own overall instance health, governance, configuration, and operational support across ServiceNow modules.
• Perform advanced platform configuration: Business Rules, Client Scripts, UI Policies, Data Policies, and ACLs.
• Monitor and respond to incidents and service requests while maintaining knowledge articles.
• Plan and execute platform upgrades, release management, and regression testing coordination.
• Manage QA, UAT, Pre-Production, and Production instances, coordinating releases during change windows.
• Facilitate transition-to-operation activities for new services and capabilities.

Required Skills & Qualifications

• 8+ years of ServiceNow administration and governance experience.
• Strong ITIL knowledge and enterprise stakeholder management skills.
• Experience with platform security, compliance, and operational excellence.
• Hands-on expertise in release management and large-scale enterprise environments.

Frequently Asked Questions

Is this ServiceNow Sr. Admin role full-time or contract?

This is a contract position, as shown in the job type on the listing.

What ITIL or governance experience is expected?

Strong ITIL knowledge along with governance, compliance, and stakeholder management experience is expected for this senior role.