Customer Relationship Executive
Job Description
Customer Relationship Executive Jobs in Bengaluru – Insurance Voice Process
Job overview
1Point1 is hiring a Customer Relationship Executive in Bengaluru for an inbound insurance customer support process. The role is open to freshers and experienced candidates, and the minimum qualification is HSC (12th pass). It is a day-shift position with a fixed Sunday off or a rotational off, depending on the process.
You will speak to customers about their insurance products and services, understand what they need, give accurate answers and make sure each query is closed properly. Good communication and patience matter more than prior experience, which makes this a practical entry point into customer service.
Key responsibilities
- Handle inbound customer calls with professionalism and empathy
- Understand customer needs and give accurate information or solutions
- Resolve queries about insurance products and services
- Maintain customer satisfaction through timely follow-ups
- Help the team meet targets and service quality standards
- Document all customer interactions accurately in the system
Eligibility and skills
Requirements
- HSC (12th pass) minimum
- Freshers and experienced candidates can apply
- Excellent verbal communication skills
- Willingness to work rotational shifts
- Strong problem-solving ability and a customer-first mindset
Advantages
- Inside sales experience is a plus
Work details
- Shift: day shift
- Week off: Sunday fixed off, or rotational depending on the process
Customer service jobs in Bengaluru
Bengaluru has a large customer support and BPO ecosystem, with openings across insurance, banking, e-commerce and technology. For 12th pass candidates and fresh graduates, an inbound voice role builds communication, product knowledge and system-handling skills that carry over to team leader, quality analyst and relationship manager positions. Insurance support also gives you a clear understanding of how policies, claims and renewals work.
How to prepare for a customer support interview
- Practise a short, clear self-introduction and speak at a steady pace
- Be ready for role-play, such as calming a customer who is upset about a delayed insurance query
- Show that you can listen first, confirm the problem, then give a precise answer
- Keep your 12th pass certificate and ID documents ready
- Be clear about your comfort with rotational shifts and typing speed
Career growth in customer service
Inbound customer relationship roles lead to senior executive, team leader, quality analyst and trainer positions. Insurance knowledge also supports a move into claims, policy servicing or relationship management.
Frequently asked questions
Can freshers apply for the Customer Relationship Executive job in Bengaluru?
Yes. The listing is open to freshers and experienced candidates, with HSC (12th pass) as the minimum qualification.
Is this a night shift job?
The listing states a day shift, though rotational shifts are mentioned in the requirements.
What kind of calls will I handle?
Inbound customer calls about insurance products and services.
How to apply
Log in as a candidate on iTroSys and apply through the Customer Relationship Executive listing before the application end date shown on the listing.
