Job Description

ServiceNow Senior Developer Jobs in India (ITSM, ITOM, CSM, SPM)

Role Overview

This role calls for an experienced ServiceNow Sr. Developer to join an enterprise ServiceNow team, working across Customer Service Management, IT Service Management, IT Operations Management, IT Asset Management, Strategic Portfolio Management, Enterprise Architecture, and Vulnerability Response modules.

Key Responsibilities

• Investigate and resolve incidents, service requests, and recurring platform issues, including root cause analysis.
• Design, develop, and implement enhancements, business rules, client scripts, catalogue items, and workflows.
• Build integrations using REST/SOAP, Flow Designer, and Script Includes across ServiceNow modules.
• Work closely with Architects, Product Owners, Technical Leads, and Testers to deliver scalable solutions.
• Support testing, deployment, release management, and low-level design documentation.
• Contribute to upgrade activities, production support, and continuous platform improvements.

Required Skills & Qualifications

• 8+ years of ServiceNow development and customisation experience.
• Strong expertise across ITSM, ITOM, ITAM, SPM, EA, VR, and WSD modules.
• Hands-on experience with REST/SOAP integrations, ACLs, UI Policies, UI Actions, and Notifications.
• ITIL knowledge and strong stakeholder management skills.
• Experience in enterprise ServiceNow environments with governance and upgrade exposure.

Frequently Asked Questions

What ServiceNow modules does this Sr. Developer role cover?

The role spans CSM, ITSM, ITOM, ITAM, SPM, Enterprise Architecture, and Vulnerability Response, among other modules.

How many years of experience are required?

This position calls for around 8 years of hands-on ServiceNow development experience.