Customer Service Associate

Job Description

About The Role

Skill required: Customer Relationship Management (CRM) – Business Insights

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language – Ability:French – Advanced

What would you do?
Handling Employee tickets with customer focus and better employee experience.

What are we looking for?
1. Exceptional written and verbal communication skills with the ability to explain complex issues clearly in French language.2. Problem-Solving & Analytical Skills3. Previous experience in customer service or a related field4. Proficiency in French at a B2/C1 level or higher, with the ability to read, understand, and write clear and professional communicationSoft skills required:Stakeholder ManagementCustomer Relationship ManagementCollaborationContinuous Improvement mindsetEffective Written and Verbal Communication skillsFlexibilityIssue Management