Customer Service Executive (Fresher)

Job Title: Customer Service Executive (Fresher)
Experience: 0–1 Year
Location: Any location / Work from Office / Hybrid
Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused freshers to join our Customer Service team. The candidate will be responsible for handling customer queries, providing accurate information, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat support.

• Respond to customer inquiries in a timely and professional manner.

• Resolve customer complaints and provide appropriate solutions.

• Maintain customer records and update information in the system.

• Escalate complex issues to senior team members when required.

• Provide product/service information to customers.

• Follow company processes and service standards.

• Maintain positive and professional relationships with customers.

• Achieve individual and team performance targets.

Required Skills

• Good verbal and written communication skills.

• Basic computer knowledge (MS Office, email handling).

• Strong listening and problem-solving abilities.

• Customer-oriented mindset and positive attitude.

• Ability to work in a team and adapt quickly.

• Willingness to work in shifts (if required).

Educational Qualification

• Any Graduate / Diploma / Undergraduate (Freshers can apply).

• Candidates with customer service training or certification will be an added advantage.

Preferred Qualities

• Good interpersonal skills.

• Patience and empathy while handling customers.

• Quick learner with a proactive approach.

• Time management and multitasking ability.

Benefits

• Training and career growth opportunities.

• Friendly work environment.

• Incentives based on performance.

• Health and other company benefits as per policy.